Dialer

Dialer Solutions


Dialer

Today we are witnessing dramatic and sometimes revolutionary changes in nearly every aspect of the traditional outbound call center, starting from its mission to its position in the enterprise. No longer a single-function (telephony-only operation), the outbound call center, like its inbound counterpart, is being transformed at an unprecedented rate into a multifunctional and customer service contact center. Thus, Dialer serves as a vital ingredient in laying the foundation of the modern outbound contact center, making it an ultimate technology of choice for telemarketing, telesales and fundraising campaigns etc. To guarantee the efficiency and the performance of your campaigns, we have integrated all the SMS, email, as well as a script and rules generator into our predictive dialer. The predictive dialer integrates a call recorder, a scripting tool, a native CTI and an IVR. Predictive dialer detects answering machines and leaves automatic messages on voice mails.

Predictive Dialer

When an auto dialer connects the caller to a live agent, the system is called a predictive dialer. We have an effective and fully functional Predictive Dialer system in place. To guarantee the efficiency and the performance of your campaigns, we have integrated all the SMS, email, as well as a script and rules generator into our predictive dialer. Our predictive dialer integrates a call recorder, a scripting tool, a native CTI and an IVR. It efficiently detects answering machines and leaves automatic messages on voice mails.

Auto Dialer

We have an Auto Dialer device installed that helps us in successfully establishing the first contact with the person calling us. In this system, once the person calls, he/she will be directed automatically towards a recorded voice system that has various integrated options to serve the caller’s customized product or service related queries. During this session the caller also has an option where-in he/she can get connected to a live technical support or customer service agent for a one to one over the phone discussion.

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